Top Questions

1.  

Do you have a free pattern?

2.  

Why do you offer a free pattern?

3.  

Can I choose a different pattern as my free pattern?

4.  

Are you going to add more free patterns?

5.  

How do I get the free rose pattern?

6.  

Can you mail me a printed copy of my free pattern?

7.  

Does the rose pattern have all the features of the patterns you sell?

8.  

Are there any other ways to get a free pattern?

1.  

Why do you ask for pattern suggestions?

2.  

What do I have to do to win a cross stitch pattern based on my suggestion?

3.  

Should I send you a copy of the picture I'm suggesting?

4.  

If I'm the first to suggest a picture, am I guaranteed to win a pattern?

5.  

What are some of the reasons you might not use my suggestion?

6.  

How can I find out if the picture I want to suggest is protected by copyright?

7.  

Could you license copyrighted work in order to use it?

8.  

When will I know if you're going to design a pattern from my suggestion?

9.  

Can I suggest more than one picture?

10.  

What if I have a type of picture I'd like to see as a cross stitch pattern but no particular example?

11.  

Will you mail me a printed copy of my free pattern?

1.  

What are the benefits of being a Scarlet Quince member?

2.  

Can I receive the newsletter in the regular mail?

3.  

I joined but never got the confirming email - why?

4.  

Why do I have to confirm that I meant to subscribe?

5.  

The email you sent that should have had the link was blank - why?

6.  

I really can't find any message - now what?

7.  

The link in your email doesn't work - how can I get around this?

8.  

I have forgotten my login!

1.  

What is required to download the free pattern?

2.  

The download page has two links — what is the difference?

3.  

How long does it take to download the free pattern?

4.  

Is there a way I can monitor the progress of the download?

5.  

I got to the download page and I have Acrobat Reader, but nothing happened when I clicked the "Download and open" link - why?

6.  

Why can't I find the free pattern on my computer after I downloaded it?

7.  

In the floss key, why do some floss numbers not have symbols next to them?

8.  

My floss key shows the same symbol for several different colors - why?

9.  

Some of the symbols on the chart aren't in the key - what's going on?

1.  

What products do you offer?

2.  

What are floss labels?

3.  

Why wouldn't I just write the numbers on my bobbins myself?

4.  

Do you offer kits?

5.  

Do you offer stamped cross stitch (pattern stamped on fabric)?

6.  

Do you sell patterns for machine cross stitch?

7.  

What are the charts like?

8.  

Do you do custom pattern design?

1.  

Do you sell electronic patterns?

2.  

How do you buy electronic patterns?

3.  

Once I have ordered an electronic pattern, how do I get it?

4.  

Will I need a password or special software to open the file?

5.  

How do electronic floss labels work?

6.  

Can I return an electronic pattern?

7.  

Is there anything else different about the electronic patterns?

8.  

Does this mean I can't give my copy to someone else?

9.  

What if I get the pattern and can't open the PDF?

1.  

Do the patterns use quarter or half stitches, or backstitching?

2.  

What brands of embroidery floss are your patterns charted for?

3.  

Do the patterns use any silk or metallic floss, beads, buttons, etc.?

4.  

Do the patterns use any blended colors?

5.  

What are blended colors?

6.  

Are there any patterns that don't use blended colors?

7.  

Could your patterns be used for needlepoint?

8.  

Are your patterns too difficult for a beginner?

9.  

I think I'd like to start with something small — what can you suggest?

10.  

Why do some patterns say that I should use a particular color fabric?

11.  

Is there any particular equipment you recommend?

12.  

Do you have other suggestions? I need some help getting started.

13.  

What is the difference between the large and regular print patterns?

14.  

Can I make a working copy of my chart?

1.  

Do you recommend any particular stitch count fabric?

2.  

Why do you recommend high stitch count fabric?

3.  

What kind of fabric should I use?

4.  

What kind of fabric was used for the pictures on your site?

5.  

How do I determine how much fabric I need?

6.  

How do I know how much floss of each color to buy?

7.  

Some of the floss requirements are in skeins - what's a skein?

8.  

Can I get the floss requirements before my pattern comes so I can shop a sale?

9.  

What if my local shop doesn't have some of the floss colors I need?

10.  

Can you recommend a web site where I can buy my supplies?

11.  

What are the metric equivalents for the floss amounts you give?

12.  

What kind of needle should I use?

1.  

How do I place an order?

2.  

Can I find out what the shipping charges to my location will be before I order?

3.  

Why doesn't the pattern I added to my cart show up in the cart?

4.  

What methods of payment do you accept?

5.  

What is an electronic check?

6.  

What information is required when I order?

7.  

Can I wire my payment to your bank account?

8.  

What payment options are there if I live outside the US?

9.  

What is PayPal?

10.  

Is it safe to pay with a credit card?

11.  

Will you let me know that you've received my order?

12.  

Are Scarlet Quince patterns available in shops?

13.  

Are there other ways to order?

14.  

Do you accept wholesale orders?

15.  

How quickly do you fill orders?

16.  

What shippers do you use?

17.  

How long will it take for my order to arrive?

18.  

Is there a tracking number?

19.  

I have waited a long time and my order still hasn't arrived — now what?

20.  

Do you offer discounts or "buy 2, get 1 free"?

21.  

I want to get a t-shirt with my patterns — can I do that?

1.  

What is the "fixed scale view" link on the individual pattern page for?

2.  

Are there non-English versions of the site?

1.  

Do I need a particular browser to view the site?

2.  

Are there any optional things I need to enable to use the site.

3.  

What are cookies?

4.  

What is JavaScript?

5.  

How do I enable cookies and JavaScript in my browser?

1.  

Is there a fee for the newsletter?

2.  

How often is the newsletter sent?

3.  

What does the newsletter cover?

4.  

Can you send me the newsletter in the regular mail?

5.  

How do I change the email address I subscribed with?

6.  

How do I stop getting the newsletter?

7.  

I subscribed so why have I never received a newsletter?

8.  

My email address has not changed but I'm not getting the newsletter. What happened?

9.  

Why would my newsletter email have bounced?

1.  

Do you answer all the email you receive?

2.  

Do you have a printed catalog?

3.  

Are you going to sell my information to spammers?

1.  

What is SQ Stitch?

2.  

In what environments is it available?

3.  

I couldn't find it in the app store. How do I download it?

4.  

What does it cost?

5.  

Can I stitch my (brand X) pattern using it?

6.  

Is there more information?